J10 Privacy Policy — How We Protect Your Information
User privacy is a top priority at j10. This policy clearly explains how we collect, use, store, and protect your personal information when you use the j10 platform in Malaysia.
Effective date: 1 January 2026. This policy applies to all users accessing the j10 platform.
Information We Collect
To provide a secure, seamless, and relevant service to users in Malaysia, j10 collects various types of information when you register and use the platform. The categories of information we collect are as follows:
Account Information
During registration, you are required to provide a username, Malaysian phone number, email address, and password. This information is used to verify your identity and enable secure access to your j10 account.
Payment Information
When you make a deposit or withdrawal in MYR (RM), we record transaction details including payment method, amount, and timestamp. We do not store your full bank card number — sensitive payment information is handled by approved payment providers and is fully encrypted.
Device & Browser Information
We collect technical information such as device type, operating system, browser type and version, IP address, screen resolution, and time zone. This helps us optimise the user experience, particularly for smartphone users in Malaysia.
Cookies and Usage Data
The j10 platform uses cookies to identify user sessions, store language preferences, and monitor platform usage patterns on an aggregate basis. Usage data includes pages visited, time spent on the platform, and in-game interactions. This information does not identify you personally as an individual.
How We Use Your Information
J10 uses the information collected solely for legitimate purposes directly related to platform operations. The primary purposes are as follows:
- Account management — Creating, verifying, and maintaining user accounts securely.
- Transaction processing — Processing deposits, withdrawals, and financial records in Malaysian Ringgit (RM).
- Platform security — Detecting and preventing fraudulent activity, account abuse, and security threats.
- Service improvements — Analysing usage patterns to improve platform design, loading speed, and the mobile experience.
- Service communications — Sending important notifications relating to your account, transactions, and policy updates.
- Legal compliance — Meeting reporting requirements and complying with applicable laws in Malaysia.
J10 will not use your personal information for third-party marketing purposes without your explicit prior consent.
Data Storage and Security
All j10 user information is stored on servers protected to strict industry security standards. We apply encryption to safeguard data both in transit and at rest, ensuring your information cannot be accessed by unauthorised parties.
Account passwords are stored in hashed form — meaning we are unable to read your original password. Financial information is handled in accordance with recognised payment data protection standards.
J10 retains user account information for as long as the account remains active. If an account is voluntarily closed, we will keep the required records for the period mandated by Malaysian law before securely deleting the data.
While we take security seriously, no system is completely 100% foolproof. We encourage users to use strong passwords and never share their login credentials with anyone.
Sharing Information with Third Parties
J10 respects user privacy and does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, there are limited circumstances in which we may share your information:
- Payment providers — Transaction details are shared with approved payment providers (such as FPX and e-wallet providers) solely for the purpose of processing your deposits and withdrawals in MYR.
- Technical service providers — We engage third-party service providers for server operations, platform analytics, and security services. These providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
- Legal requirements — We may disclose user information to the relevant authorities if required by Malaysian law, a court order, or a legitimate official investigation.
In all of the above cases, we ensure that only the necessary information is shared, and only with parties responsible for handling it securely.
User Rights Regarding Personal Data
As a j10 user, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating these rights:
You have the right to request a copy of the personal information we hold about you. Contact our support team through your j10 account to submit this request.
If the information we hold is inaccurate or out of date, you have the right to request a correction. You may update certain details directly within your account settings.
You may request deletion of your personal data by closing your j10 account. Data will be removed in accordance with the data retention guidelines set out under applicable law.
To submit any personal data request, please contact the j10 support team through your in-account channel or by email at [email protected]. We will respond within a reasonable timeframe and process your request in accordance with this policy and applicable law.
Policy Changes and How to Contact Us
J10 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or data security enhancements. When significant changes are made, we will notify users via in-platform notifications or their registered email address.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically. Your continued use of the j10 platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding privacy and data handling on the j10 platform, you may reach us through:
- Support email: [email protected]
- In-account support centre on j10 (login required)
- Page FAQ for quick answers to common questions
We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe.
Further Questions About Your Data Privacy?
Check our FAQ page or log in to manage your account settings and personal data requests on j10.